Change the institution,speaking with one voice and

Change starts at the top and begins on day one: Change isinherently unsettling for people at all levels of an organization, andwhen it is on the horizon all eyes will turn to the CEO and theleadership team for strength, support, and direction. The leadershipmust change first to challenge and motivate the rest of the institution,speaking with one voice and “walking the talk” to model desiredbehavior.

At the same time, individual executive team members aregoing through their own personal changes and need to be supported sothat they can be in agreement with their executive team members.Executive teams that work well together, that are aligned andcommitted to the direction of change, that understand the culture andbehaviors it intends to introduce, and that can model those changesthemselves are best positioned for success.

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